FAQ

Shipping policy

WHEN IS MY ORDER SHIPPED? 

Orders placed on business days (Monday to Friday) are shipped within 24 hours. 

DO I RECEIVE A SHIPPING CONFIRMATION? 

Once your order has shipped, you will receive tracking information via email. If you can't find that email, email us at nathan@ignitewatches.com and we will forward you your tracking information.

WILL I HAVE TO PAY TAXES AND DUTIES?

Great question! The prices shown on our website are including tax for countries in the European Union (EU). Orders with a destination outside of the European Union may be subjected to customs duty & taxes to be paid by the receiver at the point of, or after delivery. Please check with your local customs office to see what the charges are as this differs from country to country.

IGNITE Watches does not cover additional taxes from countries outside of the EU.

WHAT ARE YOUR AVERAGE DELIVERY TIMES?

All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders. Here is an overview of the average delivery time for your region: 

  • Belgium, The Netherlands, France, Germany: 2 - 4 business days 
  • Other countries in the European Union (EU): 3 - 5 business days
  • United states: 5 - 7 business days (standard shipping) OR 3 business days (express shipping)
  • Rest of the world: 10 - 14 business days


Return and refunds

WHAT IS YOUR RETURN POLICY? 

If you are not 100% satisfied with your purchase, you can return it to us within 14 days free of charge. 

Returns are only accepted for items purchased directly from the IGNITE website. Returned items must be received in new, unused, and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

HOW SOON WILL I GET MY REFUND?

You should receive your refund within two weeks of us receiving the return.

WHO COVERS THE COST OF THE RETURN?

At this time, the customer is responsible for shipping any returned items back to our office. All returns must be sent back within 14 days after the delivery. If you have any questions about a return please send us an email at nathan@ignitewatches.com. We are more than happy to help!

HOW DO I RETURN A PRODUCT?

Please contact nathan@ignitewatches.com for more information.



Warranty policy

IS THERE A WARRANTY ON IGNITE WATCHES?

Yes, we offer a 2-year warranty that covers the manufacturer's defects for two years after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear, and tear, accidental glass damage, scratches, strap damage, or theft. More questions? Contact nathan@ignitewatches.com

 

Payments

WHAT ARE MY PAYMENT OPTIONS?
  • Visa, Mastercard, American Express, Maestro
  • PayPal
  • iDEAL, Bancontact
  • Klarna 
HOW DOES KLARNA PAYMENTS WORK?

PAY IN 14 DAYS:

[Eligible to those in: Germany/The Netherlands/Norway/Denmark/Sweden/Finland ONLY]

Klarna allows you to make an order instantly, and then pay for it up to 14 days later. This means that you can take the time to try before you buy, without the stress of upfront payment.

INTEREST-FREE INSTALMENTS - UK.

[Eligible to those in the: UK ONLY]

Klarna splits the cost of your order into 3 equal amounts, which you then pay back automatically every 30 days. (Please note: you'll need to pay the first instalment at the time of purchase). Find Out More Here.

INTEREST-FREE INSTALMENTS - US.

[Eligible to those in the: US ONLY]

Klarna splits the cost of your order into 4 equal amounts, which you then pay back automatically at two-week intervals. Find Out How, Here!

They're that good that they'll even send you a notification prior to the payment being taken.

PAY IN 30 DAYS:

[Eligible to those in the: UK ONLY]

Klarna allows you to make an order instantly, and then pay for it up to 30 days later. This means that you can take the time to try before you buy, without the stress of upfront payment. Find Out More Here.

Free worldwide shipping
Secure payment
2-year warranty
14-days return period